If you've forgotten or no longer have access to your login email and password, you will need to contact our support team.

If you have access to the email account associated with your Gilad TV account and simply forgot your password, see our password reset article to reset your password and regain access to your account.

If you know your login information is correct, and you're still having trouble signing in or entering your account details into the Gilad TV website, your computer might be having trouble storing Gilad TV website information. Try the steps below to refresh that information and get back into your account. If that doesn't work you will need to contact our support team.

1. Enable cookies in your web browser.
   Gilad TV requires cookies to run.
   • Enable browser cookies on your Windows PC
   • Enable browser cookies on your Mac
   • If cookies are enabled and you still can't sign in, try the next step.
2. Clear the Gilad TV cookies from your browser by going to giladondemand.com/help/clearcookies, then try again.
   • If you still can't login, try the next step.
3. Upgrade your browser to the latest version, or sign in with a different web browser.
   Supported web browsers include Internet Explorer, Firefox, Safari, Chrome.
   Add Gilad TV as a trusted site in Internet Explorer
   1. In Internet Explorer, select the gear icon () or Tools from the upper-right corner of the window.
   2. Select Internet Options
   3. Select the Security tab
   4. Select Trusted Sites, then select the Sites button.
   5. Uncheck Require server verification.
   6. Delete anything related to Gilad TV in the Websites: field.
   7. Type *.giladondemand.com in the Add this website to the zone field.
   8. Select the Add button.
   9. Select the Close button.